Although candles bring relaxation, memories, and comfort, their open flame can be hazardous when not monitored properly. We want to make sure that you burn your candles happily and safely, so please read the guidelines we've outlined for you below. 

  • What is a scented candle?

A scented candle, made with fragrant oils mixed into the wax, gives off a pleasant aroma when burning. A scented candle is a nice touch in a bathroom, especially when guests are over; in a bedroom; or in any room of the house. 

A scented candle can create a warm and cozy ambiance of healthfulness and well-being. Unlike incense, scented candles do not add smoke to the air.

  • How to care scented soy candle?

When burning your soy candle for the first time, it is important to burn the candle for a minimum of one hour for the wax to fully melt across the width of the jar. Soy candles have a memory, so a fully melted pool will ensure an even burn for future burns to encourage the release of maximum scent. 

Never touch or move a burning candle when the wax is liquified. Don’t burn a candle all the way down. For safety measure, stop burning a candle when there is ¼ inch of wax left in the vessel.

If available, use a candle snuffer to extinguish a candle, as this is the safest way to prevent hot wax from splattering. Do not use water to extinguish a candle, this can cause the hot wax to splatter and could break a vessel. 

Do not touch or move the candle until it has completely cooled. Never leave a burning candle unattended.

  • How to maintain scented soy candle?

Soy wax does not burn as hot as paraffin, so soy wax candles require a thicker wick, which does not burn 100% and needs to be trimmed regularly.

Prior to burning soy scented candle, trim wick to about ¼ inch before you re-light your candle. This prevents uneven burning, dripping or flaring. You may use a wick trimmer tool or take a piece of tissue and peel off the burnt black bits of the wick before relighting your candle.

Trimming a candle wick makes such a small difference that it seems like it shouldn’t affect using your candle too much. After all, your candle will still burn whether or not you trim the wick, right? While this is technically true, the small action of trimming the wick can help prolong the life of your candles. 

  • Is scented soy candle safe?

Customers can be sure that a well-made candle that is lit the right way, whether it has a scent or not, will burn cleanly and safely.


  • What is a reed diffuser and how do they work?

A reed diffuser is essentially a mixture of fragrance oil and a base liquid-together these are both volatile, meaning that they readily vaporise.

Reed diffusers are “easy living” products, as they diffuse fragrance continuously day after day through capillary diffusion. 

The reeds used in a diffuser are the engine of the product, and what we use to help deliver that gorgeous fragrance. The liquid and fragrance soak into the reeds, which are then dispersed into the air. Poor quality reeds can easily get clogged, limiting the scent throw, so always be sure to buy quality products to avoid wasting your money.

  • How to get the most out of your diffuser?

Where you set your reed diffuser will also affect how well the scent is dispersed. High traffic areas are the perfect places for your diffuser, as the constant flow of air helps to diffuse the fragrance. In the same way, setting them lower as opposed to higher (such as on a high shelf in the corner of a room) will also help keep the fragrance moving. However, try keeping them away from open windows or fans, as this type of air flow will use up more fragrance than necessary.

  • My reed diffuser is not strong enough to fill my room with scent, does this mean its bad quality?

Sometimes this can signal poor quality, particularly when you are paying very low prices for your product. If you have purchased a reed diffuser from us, the answer is a resounding no! As we only use high quality raw materials, a quick fix to thisthis is down to the reeds. As we cannot predict the size of every customer’s rom and craft a product to suit this, we work and develop according to the size of an average Malaysia’s home. If your room is larger than average, or open plan, simply adding additional reeds to your diffuser will help to diffuse more fragrance into your space, making the scent stronger and filling more of your room. 

  • My reed diffuser is too strong, what can I do?

If you are finding that your diffuser is a bit too strong for your liking, solving this s pretty easy. Simply remove a few of the reeds, this will diffuse less scent and therefore make the fragrance more subtle. As a start, remove 1 or 2 reeds at a time, until you have found your perfect balance. Any reeds that you remove will need to be discarded immediately, as placing them on some surfaces may damage them. 

  • How many reed diffusers do I need?

We recommend using 5-8 sticks, depending on the intensity of the scent you want in the room. Using all 8 sticks will maximise the fragrance intensity but will also drain the essential oils the fastest. It is a give and take; if the scent is too strong, simply reduce the number of reed sticks.

  • How to care your reed diffuser?

Gentle maintenance: While reed diffusers require significantly less maintenance than candles (there’s no wick to trim or hours to count), they do still need a bit of care every now and then. As the reeds are the engine to fragrance dispersion, giving them a flip every now and again will help to revive your fragrance. Try not to flip reeds more than every two weeks, as this will use up extra essential oil. 

  • General safety for using reed diffuser

NEVER place your diffuser within reach of children or pets. Do not light the reeds, and keep away from open flames. Reed diffusers may be flammable.

Diffuser liquid may damage some surfaces. Ensure that you wipe any residual oil from the bottom of the bottle before placing it o a protected, level surface. Also ensure that reeds are not in contact with walls or curtains.

When flipping your reeds, wear gloves or wrap the reeds in folded tissue before handling to avoid contact with your skin. Some mixtures may cause an allergic skin reaction. In the event of skin or eye contact, rinse thoroughly with water. If skin irritation occurs, seek medical advice/attention. 


  • What are wax melts?

Wax melts are completely wick-less scented pieces of wax that are melted in a warmer. The warmer heats and melts the solid wax. Unlike candles, you do not directly light wax melts, as they don’t come with a wick.

The scent of the wax fills the area as it melts. Melts are also referred to as "wax tarts" and "wax cubes," often designed in beautiful shapes, colours and sizes. The best quality wax melts are made primarily of soy wax (rather than petrol-based paraffin wax). 

  • How to use wax melts?

Place your wax melts in a melt approved wax warmer. Only use in tea-light warmers or UL listed electric warmers approved for wax melts. Be sure to read and follow all instructions for your warmer before first use. 

Only use with an unscented tea-light candle and do not burn for more than 4 hours at a time. Do not add water, essential oils, or fragrance to melts. Never leave melted wax unattended around children and pets.

  • Changing your wax melts:

Historically there are 2 ways that you can remove your used wax melts in order to start anew. We call it the hot or cold method- or liquid or hard. 

  1. If your warmer has been on and your wax is liquid, take two cotton balls, set them in the warmer tray, let it absorb and discard of the cotton balls.  This is perfect for the warmers without removable lids/plugs. Then take a paper towel and wipe away any excess wax.

  2. If your wax warmer is not on and the wax has hardened, we think it is easier to remove it by turning the warmer back on/relighting the tealight for 10-30 seconds so the wax loosens in the dish and is easier to remove as a solid piece.  Apply a light amount of pressure to the melt, and the melt should pop out in a semi solid form. Be sure to wipe away any excess with a paper towel.

  • Wax melt storage:

Wax melts are sensitive to light and temperature; you can prevent them from cracking and melting by storing them in a cool, dry place away from direct sunlight.

Keep your wax melts dust free by keeping the extra wax back in the sealed packaging dispatched to you in.

  • What to do with wax melts after use

Wax melts are reusable up until their smell is gone. You can continuously heat your warmer and use the same melts for hours to enjoy their scent. 

The fragrance will slowly and gradually fade with use until you can no longer smell it. Once the smell is gone, it’s time for a new wax melt.  


  • What is a pillar candle?

Pillar candles are self-supporting candles that are typically tall and sturdy and are created with moulds rather than jars or containers.

Like other candles, pillar candles come in all aesthetic shapes, heights and sizes from short and fat to tall and thin, scented and unscented. They are also available in a dyed or left plain version to cater to individual tastes.

  • What are pillar candles used for?

Pillar candles are mostly used for decorative purposes. 

  • How long do pillar candles last? 

A pillar candle will burn for a specific amount of time depending on its shape, the type of wax used, and the amount of wax. 

  • Why is pillar candle sweating?

Sweating can be the result of moving a pillar candle from one temperature to another.

Soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax, leaving the pools of oil we see on top.