RETURN AND REFUND POLICIES


  • Returns And Refunds

All product(s) sold are non-exchangeable, non-returnable and non-refundable. We hope that you are delighted with your order. 


Damaged Item(s)

In case any damage occurred during transit or defective item(s)


  1. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at +6016 7800 816 or email us at theluvlez@gmail.com

  2. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please ensure to retain the shipping box, packing materials and the damaged items for inspection valid within 5 business days from delivery and notify us within 5 business days from delivery that you intend to exchange the same item.  

  3. Damage due to mishandling will not be replaced.

  4. In case of an exchange, we process the exchange damage once the product has been received a verified at our retail.


  • Lost Item(s)

LUVLEZ Smell Me. is not responsible for any lost parcels during delivery. 



SHOPPING ONLINE    


  • Item Availability

Temporarily Out of Stock

If a stock item is unavailable on luvlez.com.my, it will show ‘Out of Stock’.


  • Offer Codes

  1. Before entering your offer code, please fully read the Term & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

  2. Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions. 

  3. Note: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

  4. Please check that your order does not contain any sale items, new launches, gift sets, or limited-edition items.

  5. Please ensure that the offer code being applied is formatted correctly, e.g., be aware of capital letters and any special characters. 


  • Pre-Order Item

Periodically there are items on our luvlez.com.my with a purchase button that says ‘PRE-ORDER’. These items are available to purchase, but will not ship right away.

A pre-order is an order placed for an that hasn’t been released or is not currently in stock. We will ship to the customer once available.


  • A Gift from Us

A complimentary home scent sample at checkout with your online order. A little treat just for you. Try a little something new with your next order.


  • Gift Wrapping

Discover the luxury gifts idea from custom gifts to corporate gifts for companies and individuals during special gift giving occasions. The perfect wrapping, all wrapped up.